Refund policy

Refund Policy
At Matcha Scrubs, the health and hygiene of our customers is our top priority. Due to the nature of our products—satin-lined scrub caps designed for personal wear—we are unable to accept returns or exchanges. All sales are final.

If you have any questions or concerns about your order, please don’t hesitate to reach out to us at info@matchascrubs.com. Our team is happy to assist you.

Thank you for understanding and supporting a small business committed to comfort, care, and quality.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.